CCJ

July 2018

Fleet Management News & Business Info | Commercial Carrier Journal

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46 commercial carrier journal | july 2018 A s chief information officer for Trans-System (CCJ Top 250, No. 96), Cory Staheli noticed employees were spending a "tremendous amount of time" consum- ing and processing information. Fleet managers and customer service representatives were inundated by automated email reports and alerts. Many of the emails came with attached spreadsheets that had to be opened to find information. e volume of emails and spread- sheets created a lot of "noise," Staheli says. Critical information was being missed, getting ignored or not ad- dressed in a timely manner. Cheney, Wash.-based Trans-Sys- tem is the parent company of carriers System Transport, TW Transport and James J. Williams. e combined fleet has 1,000 power units in flatbed, refrig- erated and bulk dry and liquid opera- tions, respectively, with a coverage area in the Western United States, Canada and Mexico. Like many fleets, Trans-System's man- agement technologies were capturing and reporting exceptions, but the flow of in- formation was not a picture of efficiency. is article details a four-step process for going beyond management by ex- ception to reach higher levels of business intelligence and empower workers to be more proactive and less reactive. Step 1: Consolidation Transportation companies easily can be overwhelmed by data coming from multiple business systems. As a first step of business intelligence, fleets typically consolidate information into A four-step guide to proactive fleet management BY AARON HUFF

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