Customer Case Studies

© 2019 Sage Intacct, Inc. All rights reserved. www.sageintacct.com 877-437-7765 Company Overview ModSquad is a global provider of on-demand digital engagement services, known as ModSourcing: outsourcing modernized. The company offers expert-level service in customer support, moderation, social, and community. ModSquad's experienced professionals engage customers and communities on a personal level across online, mobile, e-commerce, in-game, application, and social media channels. It has strategized, designed, and delivered digital initiatives for clients in more than 70 countries, with the capacity to respond in 50+ languages and dialects. Executive Summary Previous So ware: • QuickBooks Results with Sage Intacct: • Achieved instant ROI of 2.5X; So ware paid for itself in <5 months • Improved gross margins by 2 percentage points in one month • Reduced invoice and monthly close cycles by 50% • Gained greater visibility into customer and project profitability • Scaled easily without additional finance headcount Challenges Scaling a Global, Hyper Growth Services Business Over the past decade, ModSquad bucked the trend of traditional customer support by build- ing a network of 10,000+ freelance "Mods" around the world who work with brands like the NFL, NBC, Sony Online Entertainment, Warner Bros., Zendesk, and even the State Department. These digital engagement experts moderate content, chat with customers, and manage communities and social media buzz 24/7/365, in 50+ languages and dialects. ModSquad's finance team expe- rienced growing pains from trying to keep up with the company's rapid expansion using legacy Excel-based financial processes. David Wohlwend, Vice President of Finance and Accounting at ModSquad, shared, "We reached a point where we knew we needed more scalable technology to keep up with our aggressive growth plans. A er a full-blown evaluation of FinancialForce, NetSuite, and Sage Intacct, we easily se led on working with Leap the Pond to implement Sage Intacct because we appreciated the solution's pre-built integration with Salesforce, powerful reporting capabilities, simple interface, marketplace of specialized partner apps, and, most importantly, the Sage Intacct team's high integrity and 'customer for life' culture. Solutions Increasing Margins through Insight into Customer and Project Profitability The most notable benefit ModSquad experienced a er switching to Sage Intacct came from gain- ing visibility into its financials across a variety of operational dimensions. This allows them to slice and dice revenues, expenses, and labor across individual projects, clients, locations, or service lines for deeper reporting and analysis. These insights extend far beyond the finance team, helping ModSquad's Vice President of Services, Account Managers, and entire C-suite partner in growing the company's margins. "Sage Intacct provides the ability to drill down and filter our dashboards, which affords us the freedom to provide on-target estimates for complex work where clients scale our services up and down," said Wohlwend. "We're now watching exactly what our project managers are doing across ten major activities on a project at a very fine-grained level, and can monitor KPIs as numbers roll in, know instantly what's going on and see what needs more work." Scaling a Global, Hyper Growth Services Business ModSquad C A S E S T U D Y

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