2 Customer Support Services
To learn more about how Sage Intacct can help you achieve your mission more
efficiently, visit: hps://www.sageintacct.com/nonprofit-accounting-soware
or contact us at 877-968-0600.
©2019 The Sage Group plc or its licensors. Sage, Sage logos, Sage product and service names mentioned herein are the trademarks of
The Sage Group plc or its licensors. All other trademarks are the property of their respective owners. NA/WF 183498.
Response Time
Initial Response Time
1
Essential Bronze Silver Gold
P1 Cases 1 Hour 1 Hour 1 Hour 1 Hour
P2 Cases 4 Hours 4 Hours 4 Hours 2 Hours
P3 Cases 8 Hours 8 Hours 8 Hours 4 Hours
Included Services
Support Level Essential Bronze Silver Gold
Sage Intacct Training
2
Available at cost Available at cost 1 credit 2 credits
Consulting Services
3
Billable Service 4 Hours 4 Hours 6 Hours
Quarterly Release
Eval/Help
4
Billable Service Billable Service 2 Hours 4 Hours
Support Services N/A 1 per year 2 per year 1 per quarter
Support Pricing
Support Level Essential Bronze Silver Gold
Support Pricing Included with
subscription
Refer to Price list Refer to Price List Refer to Price List
Sage Intacct Community
Sage Intacct Community: hps://community.intacct.com
1-Hours are business hours. Except for P1 cases, initial response
time will be within one hour based on the time the case was
logged.
2-Training credit = $800; valid for 1 year; no carryover; not
transferable for other services.
3-Hours are allocated each quarter; unused hours expire quarterly;
hours will not carry forward; hours can be used towards Quarterly
Release Evaluation/Help.
4-Must have a Sandbox environment to receive the full service
benefit; hours expire quarterly; cannot be used towards other
services.
