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with his stories of struggle and rise to the time he
dunked on Michael Jordan!
Kevin also led the afternoon's Executive symposium
on leadership, followed by an industry discussion.
Offering a fresh perspective, the session drew high
praise for someone not directly in the industry, and
Kevin made sure of this, having well-familiarized
himself talking to owners and operators ahead of time.
roundtable Mini-sessions, directly following the
Keynote, had attendees choose from among about
20 different topics over an hour and a half, each
lead by an industry leader and moderator and lasting
25 minutes – from revenue ideas to cost savings,
. . . . . . .
from special events to customer service, to training
millennials, to financial metrics, social media and
beyond. Participants enjoyed the meaningful, self-
directed content, and the opportunity to meet other
operators. Expect to see a fresh mix in 2020!
Idea Incubator sessions for existing operators brought
another engaging lineup of speakers to discuss
trending topics:
• Milwaukee Kickers Soccer Club's tammy Gilpin-
