Customer Case Studies

© 2019 Sage Intacct, Inc. All rights reserved. www.sageintacct.com 877-437-7765 Company Overview Benchmark, a global hospitality company, is a leader in the development, management, and marketing of independent, experiential resorts, hotels, and conference centers. Learn more at www.benchmarkglobalhospitality. com. Executive Summary Previous So ware: • Aptech Results with Sage Intacct: • Reallocated 20 FTEs from manual accounting work • New entities set up in two days, not 20 days • Timely data for in-depth reporting and decision-making • Flexibility to handle complex challenges Challenges Benchmark Consolidates on Sage Intacct A er a Merger Benchmark, a global hospitality company, has grown rapidly to become an industry leader in the development, management, and marketing of unique and independent hotel properties, resorts, and conference centers across the U.S., as well as the Caribbean, the UK, and Japan. Based outside Houston, Benchmark provides more than 50 hotel owner clients with a full range of services including hotel management, sales and marketing, food and beverage, health and wellness, design and construction, and IT and asset management. Though two portfolios, Benchmark Resorts & Hotels and Gemstone Collection, Benchmark helps clients ensure profitability, and create distinctive and memorable experiences for discriminating guests. A pivotal moment in Benchmark's evolution came when Benchmark merged in 2016 with Gemstone, a full-service hotel management company specializing in upscale hotels and resorts. The newly merged company needed to consolidate financial management on a single platform and faced a decision: Benchmark ran a hospitality-specific accounting and financial reporting solution called Aptech, while Gemstone had been running Sage Intacct since 2008. Which system to use? The decision turned out to be an easy one, said Bre Atkinson, formerly Gemstone's CFO and today the SVP of Finance at Benchmark. "Gemstone had good experiences with Sage Intacct while Benchmark had challenges with Aptech, especially with its business intelligence component," Atkinson said. Meanwhile, Gemstone was seeing great results by integrating Sage Intacct and ProfitSword, a BI and budgeting solution geared for hospitality. "The dual capabilities of Sage Intacct and ProfitSword integrated together made the decision really easy for the combined entity," Atkinson said. Solutions Freeing Up 20 FTEs from Manual AP Processing Since moving the newly created company to Sage Intacct, Benchmark has gained financial visibility, efficiency, and scalability that are helping fuel its continued growth. The company, with more than 10,000 employees, can seamlessly manage financials across a complex environment of over 50 properties and 80 entities. Sage Intacct's capabilities for multi-entity consolidation have simplified how Benchmark rolls up results across the organization, while multi-currency capabilities have proven valuable for Benchmark's growing international presence, including recent strategic investments in the UK. Global Hospitality Firm Easily Manages Complex Financials Across 50 Properties and 80 Entities Benchmark Global Hospitality C A S E S T U D Y

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