Customer Case Studies

www.sageintacct.com 300 Park Ave #1400 San Jose, CA 95110 877-437-7765 Copyright ©2019, Sage Intacct, Inc. All rights reserved. Sage Intacct is a registered trademark of Sage Intacct, Inc. G l o b a l H o s p i t a l i t y F i r m E a s i l y m a n a G E s C o m p l E x F i n a n C i a l s a C r o s s 5 0 p r o p E r t i E s a n d 8 0 E n t i t i E s Sage Intacct is used by roughly 350 Benchmark employees, including a five-person corporate finance team, departmental managers, and personnel at individual properties. At the property level, Benchmark has automated what were manual and time-consuming accounts payable processes with Sage Intacct. At about 40 properties, that's allowed Benchmark to reallocate one-half of a full-time accounting resource previously dedicated to AP work to higher value tasks and customer service. That amounts to 20 property-level FTEs across the company — a significant liberation of time by moving to online invoice approvals, electronic signatures, and a more paperless environment. Plus, user satisfaction has risen markedly with Sage Intacct. As the company grows and adds new properties, Atkinson's team can set up a new entity in just two days, compared to as many as 20 days with other so ware. "It's a very simple and easy process for us to bring on a new property," Atkinson said. "We can set up a new entity and bring in historical data in a couple of days, so it's a very efficient timeline." As Atkinson notes, he doesn't need IT assistance to bring on a new property. "We don't need to lean on IT to do anything with Sage Intacct," Atkinson said. "Our finance team does it all, and that's part of the beauty of it." Results Be er Insights and Decisions at Multiple Levels The combination of Sage Intacct and ProfitSword has given Benchmark new insights into portfolio performance for more informed decision-making making at the corporate, departmental, and property levels. Daily information from properties, including occupancy and profitability, are fed into ProfitSword and then into Sage Intacct, allowing detailed reporting in either system. "We can quickly assess how we're performing against budget and forecasts, or comparative pricing across locations, and what levers we might be able to pull to improve a certain metric," Atkinson said. Meanwhile, "departmental managers can drill down into a deep level of detail to understand what's behind the numbers," Atkinson said. And at each property, Benchmark managers have daily performance data essential to optimizing performance. "Our business is very much numbers-driven, so the general manager and director of finance at each property are always looking at daily information and making decisions on the fly on whether to stay the course, turn le , or turn right," Atkinson said. Further extending the value of the system, Sage Intacct's integration with FloQast has helped Benchmark streamline account reconciliations, while exporting data from a Workday payroll application into Sage Intacct has cut manual work from one hour to five minutes every two weeks across 50 locations. Atkinson is confident that Sage Intacct's flexibility positions Benchmark to address any financial management challenges that emerges. "Every time we encounter a complexity, we quickly find there's a way to solve it with Sage Intacct," he said. "If we have to accommodate consolidations with 10 layers of partnerships, we don't worry about whether Sage Intacct can handle it because it's so easy to use." Every time we encounter a complexity, we quickly find there's a way to solve it with Sage Intacct. If we have to accommodate consolidations with 10 layers of partnerships, we don't worry about whether Sage Intacct can handle it because it's so easy to use. Bre Atkinson, SVP Finance, Benchmark Global Hospitality

• Cover