Issue link: http://read.uberflip.com/i/1184562
34 / NOVEMBER.DECEMBER.2019 USICERINKS.COM lthough running a food operation might seem like a "no brainer" and a sure revenue stream, the tasks associated with running a food and beverage operation can be daunting. You might ask, what can be so hard about selling hot dogs? Concessions are anything but a 'given', and can quite possibly be the most difficult operation to run. Having said that, running a concession business can add serious dollars to a bottom line if run properly. There are many details to consider in conducting a food and beverage operation, and a big question is whether to outsource the operation or keep it internal. With a failure rate of well over 50% you can't just waltz into this business and expect profitable results. There are several considerations involved in running a successful concession operation. If you have existing concessions, are they able to handle your customer's needs? If you are thinking of expanding, building kitchens are not cheap, so the question needed to be answered is whether you can put PHOTO: RINK ARCHIVES Creating a good food operation in an arena can be profitable, but should it be outsourced or managed internally? CAN I HELP YOU? , Motivated staff produce positive results and pleasant customer experiences. by RICHARD BARVINCHAK RINK ISSUES Concessions