ILTA White Papers

Knowledge Management

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Reliable, affordable legal-specific service desk support … for your Microsoft upgrade Whether you are planning or already upgrading to Office 2010/2007, Windows 7 or other applications, your help desk’s role is to ensure a smooth transition, minimize user disruptions, and expertly support all user questions. During firm-wide upgrades, service desk calls typically increase 15-40%. While your firm could tackle this challenge alone, you don’t have to. Over 30% of the Am Law 200 has turned to Intelliteach for legal help desk outsourcing including after hours, overflow, and complete outsourcing. Intelliteach can handle your next Microsoft upgrade: Supports over 200 legal apps including all versions of MS Office, Windows, SharePoint, etc. 1000s of knowledge base articles including 100s specific to MS upgrades and related best practices 30 Office 2010/2007 and Windows 7 roll-outs for medium, large and Am Law 200 firms 38,482 Microsoft Office support tickets opened/closed by Intelliteach since October 2009 Contact Intelliteach to discover how you can make your help desk “upgrade ready” and seamlessly support your user base. Call 866-698-7837 or visit 866.698.7837 | 404.591.7700 | Now open in London! | +44 20 3051 6273 |

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