ILTA White Papers

Knowledge Management

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KM SURVEY RESULTS What is KM’s primary focus at your firm for 2010? Indicate up to 3 categories of focus below. (The areas below are intended as somewhat broad categories of focus.) Supporting matter management (e.g., checklists, project planning, status tracking and reporting) Supporting fixed fees and other alternative fee arrangement specifically Internal collaboration using Web 2.0 tools 27 31 23% New portal implementation (or upgrade) 20% Matter and/or client pages for internal use Matter tracking 30 23% (e.g., collection and reporting of information about matters) Developing a formal KM strategy Document management system (e.g., initial installation, upgrade or matter centricity) E-mail management Precedents (e.g., models, WestLaw KM implementation, new or redesigned precedent system) Expertise systems Business development support (e.g., clients, pitch materials, tracking internal expertise, tracking matters) 21 33 35 27% 35 27% Providing client access to content 13 10% 41 31% 16 12% 16 12% Litigation support (e.g., ediscovery, case management) 25% Enterprise Search (e.g., documents, who-knows-what, who-knows-who) 32 24% Document automation 16% Internal marketing of existing KM resources to increase usage and value 18 14% Other, please specify 6 5% • CRM system • Driving efficiency through automation • Expert witnesses • OGC risk management — legal holds, preservation, etc. • Corporate university 20 15% 37 28% 10 8% 22 17% www.iltanet.org Knowledge Management 17

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