Northshore Home magazine highlights the best in architectural design, new construction and renovations, interiors, and landscape design.
Issue link: http://read.uberflip.com/i/1261763
SUMMER 2020 71 nshoremag.com/nshorehome/ service, sending clients a box full of samples, fabrics, and paint chips, so clients can have the best hands-on design experience while still staying safe. in h o m e d e s i g n c e nt e r. c o m SAVOIR FAIRE HOME, Andover Savoir Faire Home in Andover has been working "full speed ahead" these past months, going so far as to FaceTime cus- tomers to help them pick the perfect item for curbside pickup. Since they don't have an e-commerce site, they've been selling through Instagram and Facebook. "For the consumer, it's not touch and feel before you buy," says owner Lisa Duffy. The inte- rior design side of the business, currently readying five brand- new homes for move-in, has been operating mostly through Zoom. "We've realized how loyal our customers are," says Duffy, "and that they were sad not having us open for them to come browse, because that's a big part of the experience at Savoir Faire Home—shopping with all your senses." She is happy to have reopened, with safety measures like masks, hand sanitizer, and no signed receipts. savoirfairehome.com TILE BY DESIGN, Danvers The wholesale tile retailer's showroom is currently open by appointment, with sneeze guards, hand sanitizer dispensers, and separate workstations making the space as safe as possible. They even have extra masks if a client forgets theirs. They also recognize that venturing out and shopping right now can be intimidating and stressful, says owner Joe Renda, so they're embracing video conferencing platforms, allowing them to digitally walk clients through the tile-buying process without interacting in person. "The [Pantone] Color of the Year is blue, which represents intimacy," says Renda. "How ironic and beau- tifully perfect is that for embodying 2020?" He says that they're also realizing some of their future business plan a bit ahead of schedule, like a video library from showcasing new items and a website makeover. tile-by-design.com DESIGNER BATH & SALEM PLUMBING SUPPLY, Beverly A family-run business since 1945, Designer Bath is New England's oldest kitchen and bath accessory provider, and they aim now more than ever to be the most trusted. Since March 15, they've accommodated virtual meetings through Zoom, Live Chat on their website, and virtual showroom tours. "We made a com- mitment to be as accessible as possible to our customers," says account manager Beezee Honan, "Which complements our focus on providing exceptional service." Currently, their showrooms in Beverly and Watertown are open for appointments only, and no safety precaution has gone overlooked—mask requirements, sanitizer stations, and plexiglass dividers. They've implemented a "museum policy:" no touching the displays, and they ask clients to bring their own pens and tape measures. But, of course, the safest visit is a virtual visit. "We've been working hard to utilize technology," says Honan. "There were so many on-line capabili- ties we had been researching for the past year or so. The pan- 96 SWAMPSCOTT ROAD | SALEM, MA 781-592-3135 | GROOMCO.COM Crafting a Legacy Of Excellence