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Translation Quality at Unbabel

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2 TR ANSL ATION QUALIT Y AT UNBABEL Introduction to translation quality CHAT EMAIL FAQ YOUR CUSTOMERS' EXPECTATIONS Your customers expect fast responses and are willing to accept lower quality levels. Your customers expect a timely response, but not immediate, and so quality is more important than it is for chat. FAQ articles are static, so the main factor is quality and not how fast the translation can be delivered. WORKFLOW 1:1 (synchronous) expectations 1:1 (asynchronous) 1: Many (asynchronous) TRANSLATION FLOW MT-only MT + Editor MT + Editor + Sr. Editor AVERAGE QUALITY LEVEL Medium quality High quality Very high quality AVERAGE TURNAROUND TIME Very high speed (in seconds) High speed (in minutes) Medium speed (in hours) Translation quality measures how successful and effective translations are, whether they're done by human editors or machine translation. Translation quality varies depending on the channel, speed, and context. Good quality translations serve a specific purpose for the intended audience. Therefore, our measurement and approach to quality are tailored for each channel: email, chat, and FAQs. MT = Machine translation

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