Administrative Assistant's Update

June 2013

Focuses on the training and development needs of admin professionals and features topics such as hard skills (software competencies, writing, communication, filing) and soft skills (teamwork, time management, leadership).

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Administrative Assistant's PROFESSIONAL DEVELOPMENT FOR CANADA'S OFFICE SUPPORT STAFF Whether you're interviewing outside your company or internally for a promotion, here are a few dos and don'ts from workplace blog ResumeBear. • Don't badmouth your company (or boss). You never know who your interviewer may be friends with. • Know something about your interviewer. Run her name through Facebook and LinkedIn. See if you have some things in common like a hobby or a past employer. • Dress appropriately. That will be slightly different for every company. Try to find out what's appropriate for the job you're after. • Turn off your cell phone and don't bring in extras like coffee. Bring only your resume, work samples and a pen/ paper. • Follow up with a note. INSIDE Mindfulness at work . . . . . 3 You'll have greater satisfaction, and be less judgmental, by being mindful at work. Passwords . . . . . . . . . . . . . . 3 A few systems to help you create secure passwords. Jann Arden . . . . . . . . . . . . 4 Success from difficulty. Grammar slip-ups . . . . . . . 5 Learn from these notable grammar blunders. 2013 June AAU.indd 1 JUNE 2013 Sharing best practices Gather admin colleagues and share knowledge Photo: Pressmaster/Shutterstock.com Interview tips UPDATE Admins are a great source of information and advice. And most great admins are more than willing to share tips and best practices. By Helen Latimer One good thing about administrative work is that admins are nearly always part of a team. That team may include other admins in the same department, in the organization as a whole, or even colleagues outside the organization. It's important to remember that we're part of a bigger team. Otherwise, we can spend time figuring out solutions without taking a minute to ask if another administrator has already solved the very problem we're working on, or streamlined the process that's slowing us down. For the organization, it means duplication of effort and potentially missed opportunities to improve efficiencies. Why are we reluctant to share best practices? Many of us feel pressed for time, so a reasonable concern is that connecting with others will take up too much time. We tell ourselves that we can solve the problem in the time it will take to hear back from other people. We may also feel the problem we're working on is unique to our team or our department. When I worked in sales, it didn't occur to us to check with our colleagues in accounting or IT, to share ideas and experiences. We didn't even check with our sales colleagues who worked in other regions. We discussed issues within "our team" and no further. Our loss. Continued on page 4 13-05-14 9:41 AM

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