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First Federal of Twin Falls - Case Study

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1 (615) 647-8226 | getbuilt.com | getbuilt@getbuilt.com C A S E S T U D Y First Federal Savings Bank of Twin Falls Switches to Built to Improve Accuracy & Workflows First Federal Savings Bank of Twin Falls selected Built because the overall functionality of the software was attractive and the ability to sync with their core system was something they had desired for a long time. With Built, they've been able to simplify processes and increase accuracy. The Challenge After three years using a different digital solution, First Federal Savings Bank was in search of a tool that could meet all of their needs. They became frustrated with a tool that could do some of the things they needed, but not all, causing the team to seek a new solution. They chose Built because it offers a connection to their customers, the ability to tie credit lines to projects, and equity tracking, in addition to the core system integration. First Federal Savings transitioned over 300 active projects to Built in 2019. The Built implementation team spent time assisting with data entry and answering questions to help implement the system in a short timeframe. The Solution Built provides daily reports balancing totals in Built to the core system, allowing First Federal Savings to quickly identify and resolve any discrepancies. Manual data entry has been reduced and their construction lending processes have been streamlined to be more efficient to the benefit of their clients. Built can be adapted to fit any workflow, which is useful for First Federal. The Insights reports that are available in Built allow them to closely monitor the performance of their entire portfolio. Updating projects with change orders and reallocating funds with the Built budgeting feature has made monitoring projects easier and more accurate. The ability to add comments to each project also makes tracking and auditing projects faster for the reviewer. In addition to the Built's product benefits, First Federal Savings has formed strong relationships with the Built team. They appreciate the way Built Support Fragmented Workflow The team needed a single tool that would meet all of their needs Industry • HBF • Consumer Challenge • Seeking new digital solution Solution • Built's robust feature offering • Core integration • Building relationships with the Built team Results • Faster turnaround times • Complete more work, faster Built has allowed us to better manage our construction projects and quickly identify trends. — Kaycee Williams Assistant Vice President, Appraisal & Construction Manager

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