STAY

STAY Mar/Apr 2022

STAY Magazine is an independently owned trade publication created to share stories, data and pointed trends within Canada's hotel and accommodations industry.

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INNSIGHTS CURRENT EVENTS + DEBRIEFS The Canadian Hotel Investment Conference & Hotel Capital Connection 2022 These two fundamental Canadian hotel conferences are about reconnection and taking stock, reviewing business structures, attitudes and opportunities. Understanding the 2022 hotel sector requires that we ask difficult questions, make courageous decisions and move forward together against the backdrop of some major domestic and international geopolitical and economic forces. #CHIC2022 takes place April 5th and 6th and #HCC2022 happens the following day, April 7th; both are taking place at the Sheraton Centre Toronto Hotel. The panelists and speakers will provide comprehensive expertise on timely topics, so we won't give away too much about that content, but we wanted to get their perspectives from more of an EQ point of view. Humanity is at the heart of hospitality; here's what our experts have to say about their outlook on the future. Tracey Kalimeris Vice President, Talent & Culture, North & Central America Accor What do you feel is (are) the most important issue(s) facing the Canadian hotel sector today? • Reputation of sector as a viable employment/career option Retaining and attracting employees based on our reputation Competitive pay and benefits How we structure and schedule work and our ability as an industry to be flexible • Delivering on guest service expectations If you could say anything to your colleagues in the sector…what would that be? Let's be bold – don't get stuck with our same practices, we need to break out of our traditional box and do things differently Curtis Gallagher Principal, Canadian Hospitality Lead Sales Representative Avison Young What do you feel is (are) the most important issue(s) facing the Canadian hotel sector today? The availability of suitable debt options across various asset types and markets will continue to be a major area of focus for the sector in the years ahead. Christine Kennedy, CPA, CA VP Finance Atlific Hotels What do you feel is (are) the most important issue(s) facing the Canadian hotel sector today? The most important issue facing the Canadian hotel sector is retention and recruitment of talent. We have come to fully appreciate the value of having the most talented people around us when our workforces became too lean for comfort. Let's carry that appreciation forward by increasingly recognizing and generously rewarding our best and brightest to earn their lasting loyalty and inspire their best efforts in good times as well. If you could say anything to your colleagues in the sector…what would that be? We all learned to do more with less. Productivity gains in our labour-intensive sector are hard to come by, and many of us figured out how to do as much work as we faced in pre-pandemic times with a significantly reduced workforce. Let's hold onto those efficiencies that fall into the category of "work smarter " while happily bidding goodbye to those that fell into the category of "work harder " as we all give 110 per cent. If you could say anything to your colleagues in the sector…what would that be? Hang in there. The hotel sector has persevered to weather the worst of the pandemic – and has demonstrated resiliency in so many ways. The worst is behind us. Don't be afraid to ask for help if needed. 6 | staymagazine.ca | March April 2022

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