Issue link: http://read.uberflip.com/i/14723
thursday overview Thursday, August 26 TRACK ROOM 7:00 – 9:00 9:00 – 10:00 Knowledge Management Peer Group Info Mgmt Starvine 10 Weaving KM into All Administrative Departments KM1 10:00 – 10:30 10:30 – 11:45 How KM Supports Successful Alternative Fee Arrangements KM2 11:45 – 12:30 12:30 – 1:45 2:00 – 3:00 How to Increase the Use of KM Tools KM3 3:00 – 3:30 3:30 – 4:30 Leveraging IT Tools in KM: It's a Win-Win Organization Management Areas of Focus Org Mgmt Ironwood 3 Next Generation Law Firm Economics User Support Peer Group Applications Ironwood 8 The Guru's Guide for Technology Operations Areas of Focus Tech Ops Starvine 11 Helpdesk and Deskside Support ORG15 Technologies to Support the Virtual Practice USER1 Training Strategies for Higher Attorney-to- Secretary Ratios ORG16 Life in the Small Firm: Doing More with Less ORG17 Are AFAs the New Standard? USER2 Office 2010 Tips (and '07, too) That Your Helpdesk Folks Will Love USER3 Lessons Learned In User Support Projects KM4 6:15 – 12:00 176 ILTA 2010 Program Guide ORG18 USER4 TECH6 P Ven Lunch, Annual Meeting a Maximizing Voice Services Uptime in VoIP Environments TECH7 The Role of Mobile/Remote Solutions in DR Planning TECH8 Co-M Pro V P Coffe Uniti Tea Coll Acceleration Devices P Man Pee O Iro Breakfast / Super Session - Jan Mc WAN S P Man for A TECH5 Is Tape Backup Dead? P Cof Suc Ma Proje P ILTA Awa