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CLA Service Level Agreement Exhibit This CLA Service Level Agreement (''SLA'') defines the service levels that apply to the Services (excluding Professional Services). Built will use commercially reasonable efforts to provide the Services and the support, updates and maintenance for the Services in accordance with industry standards and in compliance with the SLA. I. Service Levels. a. Telephone and Email Support. Support Hours: 7 a.m. – 7 p.m. CST Monday through Friday, excluding U.S. Federal holidays. Client may access email support by submitting a ticket to: b. Availability. During the Term, Built will make the Services Available twenty-four (24) hours a day, seven (7) days a week, at least ninety-nine percent (99%) of the time ("Uptime") as measured on a calendar monthly basis, excluding Excused Downtime ("Availability SLA"). Built will measure and report the actual availability of the Services based on accessibility, excluding Excused Downtime, on Built's public status page at II. Priority Definitions and Response Priority Built Definition Built Response Built Target Resolution Built Communication P1 Loss of availability or functionality of major components of the Services preventing reasonable use of the Services. P1 also includes severe performance issues that prevent reasonable use of the Services. Built's team will respond immediately 24/7/365 upon notice of P1. Built will seek to restore Services as soon as possible and will apply all applicable resources consistently until P1 is resolved or downgraded. Public alerts will be made available at least hourly on Built's status page: Client may subscribe to SMS and/or Email alerts from our Status Page if direct alerting is desired. CLA Service Level Agreement Exhibit v.10.22

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