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CLA-Implementation-Services-Exhibit-v.10.22.docx

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CLA Implementation Services Exhibit To enable Client's use of CLA, Built and Client will collaborate to implement the CLA System. Built will provide Client with implementation assistance as defined herein ("Implementation Project"). Nothing created by Built pursuant to this Agreement constitutes a work made for hire. 1. Implementation Approach. Built utilizes an agile implementation approach that relies on teamwork and collaboration between Built project teams and Client stakeholders. The parties will establish a Client-specific project plan which may vary from this description by mutual agreement of the parties ("Implementation Project Plan"). 2. Responsibilities of the Parties. Each party will provide the resources necessary to successfully complete the Implementation Project Plan including, without limitation, assigning key human resources, validating the timeline based on the availability of the resources, providing necessary documents and materials (e.g., budget, draw schedules, service loan data), responding promptly to Implementation Project information requests, and promptly participating in user testing. Client will also ensure that all relevant Client systems are backed-up prior to the start of the Implementation Project, remain responsible for internal management and decisions, and provide Built with a list of all Participant Users and communicate with all Participant Users about the adoption of Built. 3. Implementation Phases. The table below provides an overview of the Implementation Project including a description of the activities and responsibilities for each phase. Some of the activities are iterative and will be repeated as necessary, and some phases and activities may be performed concurrently. Client and Built will collaborate in good faith to complete the Implementation Project in a timely and workmanlike manner. Implementation Project work will be conducted during Built Business Hours, excluding U.S. Federal holidays, except as otherwise mutually agreed. Implementation Project work will be primarily performed remotely at each party's location and meetings will be virtual unless mutually agreed otherwise. Implementation Phases Description Resources Kickoff & Implementation Project Planning The initial contact following the Order Form Effective Date will be a kickoff call with the Client team, the Built sales executive, and the Built implementation team. This call will include the following topics: ● Implementation Project activities ● High-level Implementation Project timelines ● Workflow topics ● Development of Implementation Project timeline ● Timing of Data Conversion and Data Connections (as applicable) and inviting Participant Users Client Team: Project Manager Executive Sponsor Business Lead Functional Leads/SMEs Built Team: Sales Executive Implementation Manager Executive Sponsor Client Success Manager Current and Target State Workflows The Client and the Built Implementation Manager will outline and document the System workflows that will apply following Implementation including: ● Loan origination ● Loan servicing ● Inspections ● Participant interactions ● Disbursements ● Draw transfer and reconciliation Client Team: Project Manager Business Lead Functional Leads/SMEs Built Team: Implementation Manager Solutions Engineer Others as needed CLA Implementation Services Exhibit v.10.22

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