Gen AI Opportunities across customer journey
Source: Canalys, August 2023
Business process
Procure
Design
Manage
New customer
Adopt
Advise
Build
Custom integrations
Co-innovation
White-label technology
Co-development
Business transformation
Assess and monitor
Tech advisory
Assessment
Change management
Analytics
Ongoing management
Architecture
Data strategy, LLM advisory
Strategy and design
Customization
Training
Maintenance and improvements
Data management and orchestration
Executive level planning
Roadmap and Use case development
Security, compliance
Data collection, cleansing and optimization
Embedded tooling
Industry applications
Implementation and integrations
Configuration and customization
