ILTA White Paper

ILTA White Paper July 2009 E-Mail Life Cycle Management Keeping Watch Over the Rising Tide IllustratIon by thomas boucher, all rIghts reserved

• Cover
• Taking the Cost and Risk Out of the Inbox
• Send, Delete, File . . .But Where?
• How and Where Messages Are Filed Means Everything
• Taming the Unruly Inbox
• A Purist RM Perspective: E-Mail Needs Maintaining, Not Archiving
• Plan Before the Pile-Up Begins
• The Total Cost of E-Mail Management