THE SHOP

Performance & Hotrod Business February '14

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of the "questioning for viewpoints and perspectives" process, it is essential to attack the argument from a tactical position. It is often necessary to demonstrate that there may be other, equally valid, viewpoints. Some examples of specific questions that are able to generate alternative viewpoints include: • What else could be accomplished by doing ____? • f we don't have access to ____ or can't use ____, what do I you think should be done? • What are the positives and negatives of ____? • How do you think ____ and ____ are alike? • Another way to think about this is ____, do you agree? BUSINESS Implications & Consequences Questions The argument that employees often give may have logical implications, which can be forecasted. From an "implications and consequence questioning" position, employees should have their arguments challenged. The process requires them to think about if their argument or stance makes sense from a logical standpoint, and if what they say is desirable and meaningful. Some examples of argument challenging questions include: If leaders follow up on answers initially given by employees with further questions that work to advance the discussion, employees are forced to think in a disciplined, intellectually responsible manner. 86 n Performance & Hotrod Business PHBFEB.indd 86 n • What are you implying by saying that? • What else does this remind you of? • How does this information fit into the things we have already learned? • What implications does ____ have on this? • Why is this necessary to know? • What do you think would happen next? • What is an alternative to this? • If what you said happened, what else could happen as a result? Why? Questions About the Question Questions about the question tend to be more reflective. Their purpose is to turn an argument, statement or question back onto itself. In other words, leaders can use questions like the ones below to bounce the ball back onto the employees' personal argument, position or stance: • How can we find out more about what you are saying (or asking)? • What assumptions does this question imply? • Why do you feel this question is important? • To answer this particular question, what questions would have to be answered first? • Does this certain question ask us to evaluate something in particular? • What is the point of asking about ____? • Why do you think the question you asked is important for (me, us) to consider? • Why did you phrase this particular question in the way that you did? • Does this question fit into the context of our discussion? • What does this particular (question, stance, position or opinion) imply? • Is it possible to break this question down at all into one or two other ones? • Do you think this question is an easy or hard one to answer? Why? • Does this question seem clear to you? February 2014 1/3/14 12:22 PM

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