Administrative Assistant's Update

February 2014

Focuses on the training and development needs of admin professionals and features topics such as hard skills (software competencies, writing, communication, filing) and soft skills (teamwork, time management, leadership).

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Administrative Assistant's PROFESSIONAL DEVELOPMENT FOR CANADA'S OFFICE SUPPORT STAFF PM #40065782 Cool tools Have you ever tried a new tool or website and thought, "everyone needs to know about this." That's how the website Cool Tools was started, http:// kk.org/cooltools/. The website began in 2000 as one person's recommendations about neat gadgets, to a small circle of friends. Today the blog produces short, positive and useful reviews of products and resources that are researched, used and compared by a number of reviewers. To find out about a cool tool, you can search the site or use its categories. Cool tools "can be any book, gadget, software, video, map, hardware, material or website that is tried and true," according to the blurb on Cool Tools's home page. Items can be old or new, "as long as they are wonderful." INSIDE Cubicle hatred . . . . . . . . . . 3 Were cubicles "designed by Satan"? The Guardian thinks so. Top tips . . . . . . . . . . . . . . . . 3 Three great tips to help you become a superstar admin Creating style . . . . . . . . . . . 6 How to deal with abbreviations: for your corporate style guide. Whoops! . . . . . . . . . . . . . . 7 Mistakes happen. When they do, take responsibility and move on. UPDATE FEBRUARY 2014 Natural leaders Women have the skills for the new business environment As the managing director of Twitter Canada, Kirstine Stewart is at the top of her game. She says now is the time for other women to move up as well. Stewart says the business climate has never been better for women to become leaders because they inherently possess the qualities that are needed for success in the new business world. She was speaking to a mostly female audience at the Women of Influence luncheon series at the Metro Convention Centre in Toronto. Stewart said "the way we do Kirstine Stewart, managing director of business has changed… the val- Twitter Canada, says women are the natural leaders in the new world of business. ues in business have changed, and how we're expected to lead has changed." are great natural communicators. In order for businesses to sucShe said it's time for women ceed today they need to be more to step up and "act as the natural collaborative, and more able leaders we're meant to be." to build and maintain partner"Those are huge generalizaships. That means leaders have to tions," she said, "but they're also change, she said. They have to be the kinds of things as women better listeners, better collaborators we've been saddled with for a and be more empathetic. number of years… 'Oh yeah, sure she's a great leader, but…' 'She's Natural communicators, a great listener, or she really does natural leaders well in partnerships but…' "Women just happen to have the Stewart told women that "this abilities to listen, to empathize, is our chance, our turn. Let's take to take all those inputs from all of those natural abilities, let's hone that data that's coming to us and them, let's make sure that we apdistill it down and make sense of it Continued on page 4 and communicate it back. Women

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