Administrative Assistant's Update

March 2014

Focuses on the training and development needs of admin professionals and features topics such as hard skills (software competencies, writing, communication, filing) and soft skills (teamwork, time management, leadership).

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MARCH 2014 2 Go on, challenge yourself I went to the gym the other day; I got on one of the leg machines and the person before me had put it on the absolutely lowest setting. Now, I'm no Hayley Wicken- heiser, but even I know that if you're only pushing 15 kg with your legs, you're going pretty light. So unless that person (a) has a serious injury or (b) weighs 30 kg, she is probably just not challenging herself. I get it. I hate working out. But we all have to get exercise to stay healthy. (Blah-blah-blah...) But you're at the gym anyway— you changed, got in the car, drove there, parked, went in, started working out. And then, what?, you're going to do the bare mini- mum? So like life We get dressed, go to work, sit at our desk—and so often we set the bar on the lowest possible setting. To outsiders, it looks like we're accomplishing something. And technically, we are. But by not giv- ing ourselves any kind of challenge, we're cheating ourselves; we're not going to grow in our job. Think back to your job interview. You were so excited about that job and you worked so hard to get it. Did you ever think that one day you'd be sitting at your desk, doing the bare minimum on a task? How to raise the bar One simple way to challenge your- self is to do a task more thoroughly. The next time you receive an email with a request for information, re- ally think about what that person needs (not just what she's asking for) and empty out your memory bank into that email. Tell them everything you think that might help them. And while you're at it, give them specifi c, shortened URLs (rather than vague links to a homepage on some website where "you can fi nd more information here"). Don't make them look up phone numbers—supply it in your response. Here's another example: think about your boss's next meeting. Does she have everything she needs? Is there anything you could research for her, fi les you could locate, new competitive data you could look up—anything that might help her perform better in that meeting? The next time you fi nd yourself doing the bare minimum—in other words, being comfortable—think about raising the bar a little. And when that gets comfortable, raise it again. It's how we grow. Administrative Assistant's Update is published once a month by Thomson Reuters Canada Ltd. EDITORIAL OFFICE v joycegrant@sympatico.ca S (416) 656-7796 U Joyce Grant, Editor Administrative Assistant's Update Thomson Reuters Canada Ltd. 1 Corporate Plaza, 2075 Kennedy Road Toronto, ON M1T 3V4 CUSTOMER SERVICE S (416) 609-3800 (800) 387-5164 T FAX (416) 298-5082 (877) 750-9041 v carswell.customerrelations@ thomsonreuters.com Contents copyright. All rights reserved. © 2014 Thomson Reuters Canada Ltd. Contents may not be reproduced without written permission. Brief extracts may be made with due acknowledgement. Annual subscription: $189. Publications Mail Registration No. 40065782 GST# 897176350 UPDATE Administrative Assistant's F R O M T H E E D I TO R Joyce Grant AAU – now in full-colour Nope, it's not your eyes—AAU is now in colour! It's not the fi rst "update to the Update" that we've made, but it is perhaps the most dramatic. We hope you enjoy our new look. Thank you to layout designer extraordinaire John Kieffer and to Production Manager Lisa Drummond and publisher John Hobel at Thomson Reuters for helping us make the change. 2014 March AAU.indd 2 2014 March AAU.indd 2 14-02-24 1:47 PM 14-02-24 1:47 PM

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