RV PRO

April '14

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22 • RV PRo • April 2014 rv-pro.com i n previous guest columns, I have stated my belief that careful planning and preparations are keys to the success of any project or process. March 20th is the vernal equinox, marking the first day of spring, so I thought it appropriate to offer some notes related to PREParations you could make for the 2014 RVing season. No, that wasn't a typo in the previous sentence. I purposely capitalized the first four letters of PREPa- ration to introduce my acronym for this column – PREP. e letters PREP represent the words: • Processes • Renovation • Education • Product … which could assist you in PREParing for the influx of customers who are getting ready to Go RV-ing in 2014. Processes In my previous career as a parts manager/director, I developed detailed written procedures (DWP) for the many processes necessary to operate an efficient, profitable parts department. Using documented processes, it is easier to train your associates, increase efficiency, and minimize errors. ere are many processes related to operating a parts department. Some are performed more fre- quently than others, yet each should be documented. ose processes that are performed each day require documentation because their frequency could com- pound errors and oversights if the process is not performed in the same manner each time by each parts associate. On the opposite end of the frequency range, those processes that are performed very infre- quently require documentation because it is easy to forget a step in a process that is only performed once per month or once per year. Be Prepared. It's Not Just for the Boy Scouts! Savvy dealerships can benefit by focusing on processes, renovation, education and product in their parts department. MEl SElway is the president of P.A.R.T.S. Inc., an Amado, Ariz.-based firm providing business management analysis and training to retailers. He can be reached via email at melselway@aol. com or by calling 888-2Get-Mel. Savvy dealerships can increase their odds of being prepared for an upswing in business in their parts departments with the onset of the summer selling season by focusing on their processes, on renovations and upgrades, on employee education, and on the products they stock. RVPApr.indd 22 3/20/14 2:19 PM

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