April '14

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rv-pro.com April 2014 • RV PRo • 33 of educational eLearning modules that can be accessed anywhere with Internet access. Some of those mod- ules will be intended for consumers and basic product knowledge, such as the correct way to use a slider hitch. Still other modules will be designed specifically with dealership per- sonnel in mind and are more technical in nature, such as making them aware of the latest developments in product installations, according to Romero. "We've identified 355 (areas), given our product lines, we would like to develop eLearning modules for," he says. "So that's a huge initiative on our part." Husky also provides video webinars as well as in-house training for its retailers. "Husky boasts a full-time technical and installation trainer based in Salt Lake City," Holt says. "is trainer conducts on-site dealer product and installation trainings, as well as webinars." PullRite offers training to its dealers on request, according to Later. "We lean strongly toward the technical and product knowl- edge side," he says. "We are in favor of more SAE involvement in ride, better driving control, and less wear on the fifth wheel hitch, the truck and the travel trailer. Cequent offers its Goose Box, an adapter coupler that mounts to the travel trailer and replaces the kingpin coupler, and allows use of a gooseneck hitch instead of a fifth wheel. e company's 5 th Airborne is an upgraded fifth wheel pin box coupler that combines an air bladder with a shock absorber to dampen road vibration and shock, and reduce stress on the fifth wheel hitch and tow vehicle frame, the coupler and the trailer. Cequent also offers the Sidewinder, a unique coupler adapter system for short-bed trucks. e product allows 90-degree turns without employing a fifth wheel slider unit. is system can be combined with the 5 th Airborne pin box system to provide short- bed maneuverability with an air and shock cushioned ride. Training & Education Fifth wheel hitch manufacturers prioritize training retailers to ensure the highest consumer satisfaction possible. Curt Manu- facturing, for instance, offers its online B2B University. Retailers and installers capitalizing on initiative are able to become experts in Curt products. "e videos and materials offer everything from installation and counter sales, to how to merchandise a store properly," says Hooks. "ere are written materials available supporting each video. After each module there's actually a quiz that's taken. If they pass a quiz 100 percent, we'll send them a certificate that they passed." If a retailer cannot find the information on a particular training topic, Curt Manufacturing will create a video using its in-house studio. "If a dealer says, 'Hey, you know, I'm unclear about a point,' odds are, he is not the only one. We'll immediately script something, record it, and get it published as soon as possible," Hooks says. Cequent also is undertaking several initiatives to promote dealer education and training. Romero notes that the supplier recently opened a state-of-the-art conference and training center at its cor- porate headquarters in Plymouth, Mich., to provide dealer training, which is in addition to the onsite training hosted at dealerships. Additionally, the company recently launched the first in a series continued on page 33 continued from page 32 fifth wheel testing and resulting ratings as well; more guidance, clarity and governance is welcomed by those manufacturers whose interest is a safer, more durable and longer-lasting product that is easier for the consumer to use and easier for the technician to install. We test to all current SAE fifth wheel towing standards, using in-house cycle testing 24/7." — Restyling Editor Anthony Bowe contributed to this article. Steady As She Tows Husky's 10-16 Glider features 16,000 pounds of towing capacity. The glider makes it easier to tow fifth wheels with short-bed pickups without the worry that the towed fifth wheel and the truck cab will come into contact with one another. ere is nothing more important than family Equal-i-zer And when you are heading on a trip, it's all about getting them there safely. With Equal-i-zer hitch's Integrated Sway Control™, it's the best protection for your journey. Toll Free: 800-478-5578 • EqualizerHitch.com RVPApr.indd 33 3/19/14 1:48 PM

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