April '14

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60 • RV PRo • April 2014 rv-pro.com techs. All of them need to constantly learn about new tips and tricks to stay current and stay certified, so it's an investment we need to make to be sure we're delivering the best possible service." Recently, McGeorge's sent a pair of techs to Blue Ox for product and installa- tion training. In many cases, says Muise, suppliers will send techs directly to the dealership for on-site training. In other instances, suppliers will host training sessions at distributor events and other trade shows. "All of our vendors offer great resources to assist in proper fitment and install instructions," Muise adds. "Our techs are constantly being trained on all the new hitches, install techniques and new install tools." That competence in the service and installation department also helps in establishing McGeorge's in the dealer- ship's travel trailer and fifth wheel sales. e dealership boasts being the largest dealer in the state of Virginia by volume, and the second largest single RV dealer in the country. It is a leading dealer of RVs from Fleetwood, Keystone RV, Cruiser RV, Prime Time, Zinger, Heartland, Forest River, Grand Design, Redwood, Cross- Roads and Winnebago. While McGeorge's Rolling Hills RV Supercenter has established its reputa- tion with a prime location, an industry- leading selection of hitch and towing products, and highly trained installers and salespeople, Muise says the dealer- ship's success relies more than anything on its people. "For all of its history, but especially in recent years, we've had success because of a great team of people here, from the ownership to management, to depart- ment leads and the staff," he says. "Many of these people have been together for 20 years or more, and it shows in how we work together." Dealership sales reps confer with customers about possible purchases. McGeorge's offers something for nearly every customer, including a full line of motorized products plus fifth wheels, travel trailers, toy haulers, pop-ups and truck campers. A sales representative talks with a customer about towing options for his travel trailer. McGeorge's offers a full complement of towing accessories. McGeorge's employs a dedicated, hardworking staff to serve customers. RVPApr.indd 60 3/20/14 9:17 AM

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