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April '14

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rv-pro.com April 2014 • RV PRo • 91 to Swarovski crystal drawer pulls, to gen- uine sting ray hide are used in the fitting out of these over-the-road works of art. Technology plays a key role at Millen- nium, according to company President Nelson Figueroa. Figueroa, who started in the business at Featherlite Coach after a stint in the U.S. Army working with avi- onics, has always been on the design and technical side, integrating the electronics and systems into his coaches. All the coaches from Millennium are equipped with full home automation sys- tems, including the Apple-based Savant system, and the Logitech Harmony remote system, multiplex switching systems, and the best HVAC systems and appliances available, Figueroa says. In addition, the coaches are always Internet connected, so an absentee owner can control many of the coaches features from anywhere in the world, including coach temperature, lighting, and view the coach's multitude of built-in cam- eras, he adds. Clients are always welcome to be involved in the process of their coach's construction, according to Figueroa. Once the coach is complete, clients are given a detailed and personal instruction on every aspect of the operation of their new coach. Service After the Sale When a client is spending upward of $2.5 million on a custom conversion coach, he's not satisfied with the run-of- the mill RV customer service. Williams says every customer is given phone num- bers – including cell phone numbers – for every person they will ever need to contact at Millennium – from the president down to the head technicians. Customer service is a 24-hours-a-day, seven-day-a-week mandate at Millennium. If a client has a problem, the technical team can log into the coach from the fac- tory and frequently diagnose or repair a system malfunction from there. Seldom is a customer completely out of service, because almost every system has a redun- dant backup, just like an airplane. If the problem requires hands-on assis- tance, Millennium has a network of ser- During this time, literally everything that goes into the coach is fabricated and installed, from wall and ceiling framing, to miles of cable, components, and so on. e slide-outs are built as part of the structure by Prevost, and don't require modification at the con- verter. With the excep- tion of the exterior finish applied by Prevost, the coach is stripped down and empty. A temporary driver's compart- ment and instrumentation is installed to transport the coach, but that is all removed by the converter to install the upgraded components required as part of the build. e materials used in these coaches are the finest in any industry – not just the RV industry, according to Williams. "With newer technology, we are able to modify products like granite to be lighter," he says, referring to the manufacturer's process of hollowing out a granite counter top. Everything from granite and marble Dealer Trends: Working With rV Factory reps Rental Profile: Quest rV Special Product Focus: Jacks & LeVeLers Coming in the next issue... rv-pro.com Don't be a number. Be a Customer. At Northpoint, You Matter. With Northpoint, Inventory Financing Can Have A Personal Touch. contact us by phone (866) 781-2420 or visit us at NORTHPOINTCF.COM RVPApr.indd 91 3/19/14 2:42 PM

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