4
Key
Dates:
RETENTION
WELCOME BACK WEEK | September 15-21, 2014
Associations gather volunteers to personally
call and invite families back for another season.
Reaching out with a personal invitation to
return will dramatically increase retention.
Local Association Coordinates:
» Volunteers to make phone calls
to local families
USA Hockey Provides:
» Email reminders to unregistered families
» Broadcast phone message reminder
from an Olympian or NHL player
» Step-by-step instructions
» List of players that need a personal
phone call
1.
AUG
26
TH
Email
reminder
to
8
&
under
players
that
need
to
register
for
2014-15
SEPT
3
RD
Recorded
phone
call
from
an
Olympian
or
NHL
player
goes
out
to
previously
registered
participants
SEPTEMBER
15
TH
-21
ST
Welcome
Back
Week
Olympians Patrick Kane
and Amanda Kessel
welcomed kids back to
hockey last season with
a phone call.
