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MEREDITH WILLIAMS BAKER DONELSON BEARMAN CALDWELL & BERKOWITZ How KM Can Set Your Firm Apart K 28 nowledge management has been an increasingly important department in U.S. law firms for over 10 years. However, many KM programs continue to focus on the traditional KM initiatives, such as internal portals, enterprise search, expertise location, precedent tracking, etc. Although these are very important initiatives that must continue to grow within a law firm, the KM world is evolving and expanding into the world of client connectivity and mobility. Knowledge Management ILTA White Paper Clients now request a multitude of KM tools and resources to aid them in their day-to-day work. This client demand is giving KM an opportunity to truly innovate the delivery of legal services. HOW DID KM EXPAND INTO THIS NON-TRADITIONAL ROLE? The collapse of the economy in 2008 and the release of the Association of Corporate Counsel (ACC) value challenge led to two major changes in the legal industry:

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