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ABOUT THE AUTHORS OZ BENAMRAM, as the firm’s first Chief Knowledge Officer, provides White & Case LLP strategic direction on knowledge management and technology. He leads the knowledge department in developing and implementing the systems and processes that enable the firm to use its collective knowledge to benefit its clients worldwide, which includes professional support, library and research, competitive intelligence, knowledge resources, information governance and records management. Oz is a globally recognized thought-leader and a frequent speaker on legal technology and knowledge management subjects. He has won numerous awards for the design and development of AnswerBase, an intelligent search system that offers lawyers and staff a powerful one-stop source for finding, understanding and using the vast array of information needed to serve clients. He can be reached at SALLY GONZALEZ is Senior Director for Hildebrandt Baker Robbins. She has over 26 years of experience bringing business and IT together in strategic planning and implementation of complex, information-intensive systems that require tight integration of people, process and technology. Sally is recognized as a leading expert in knowledge management and strategic planning for the legal services industry. She speaks regularly at industry and educational conferences and has numerous articles published in legal trade press. Sally can be reached at CATHERINE MONTE manages knowledge management research and competitive intelligence initiatives at Fox Rothschild LLP. She serves as project lead for the firm intranet and is currently focusing on practice and risk management, portal development and taxonomy integration. Previously, Catherine worked as the head of information services at Clifford Chance and as the head 56 Knowledge Management ILTA White Paper of reference services at Dewey Ballantine. Catherine is a member of the American Library Association, AALL, SLA, LLSDC, ILTA (Vice President of the Knowledge Management Peer Group), GPLLA (Board member for the 2001-2003 term) and the Society of Knowledge Base Publishers. She can be reached at SCOTT RECHTSCHAFFEN serves as Chief Knowledge Officer at Littler Mendelson P.C., the largest employment and labor law firm in the country. As CKO, Scott leads the firm’s effort to provide innovative services by integrating new technologies to enable individual attorneys, as well as clients, to access the collective knowledge and experience of the firm’s 800+ attorneys. Scott combines over 25 years of experience representing companies in labor and employment law with a broad understanding of technology to assist the firm’s attorneys and their clients, tailoring unique solutions that enhance the firm’s ability to deliver legal information and know-how to its clients. He can be reached at AYELETTE ROBINSON is the Director of Knowledge Technology and Knowledge Management Counsel at Littler Mendelson P.C., where she is responsible for the design, development and implementation of the firm’s technology-based knowledge management systems. Ayelette works closely with cross-functional teams, leveraging her experience practicing law and her understanding of technology inside and outside the legal industry to assess firmwide knowledge needs and oversee the analysis and maintenance of firmwide practice resources. She can be reached at ANDREW TERRETT is the Director of Knowledge Management for Borden Ladner Gervais LLP. He originally qualified as a solicitor in the UK in the early 1990s, and

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