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has spent much of his career focused on technology that enhances the practice of law with roles as a consultant with Baker Robbins, in-house project manager with Masons (now Pinsent Masons) and project manager with Hummingbird and Computer Associates, and at Borden Ladner Gervais LLP. Andrew is a certified project manager and is in the final stages of acquiring his Green Belt in Lean Six Sigma through Six Sigma Academy (SSA). He can be reached at LANN WASSON is the Senior Manager of Knowledge Management at Husch Blackwell LLP located in Kansas City, Missouri and is a certified Project Management Professional (PMP). For the last 11 years, Lann has worked with client teams and practice groups to support business and practice development through the use of technology systems and knowledge management strategies at the firm. He can be reached at MEREDITH L. WILLIAMS is Baker Donelson’s Director of Knowledge Management. She oversees BakerNet, the firm’s industry-leading intranet, and coordinates strategic growth on behalf of the firm in knowledge management, social media and technology. Meredith is widely recognized as a leading authority in knowledge management for the legal field, and she’s a frequent presenter and author on knowledge management, social media and competitive intelligence. Meredith is a member of the Association of Women Attorneys, the American, Tennessee and Memphis Bar Associations, and is Conference Vice President for ILTA (2010-2012). She can be reached at ABOUT ILTA Providing technology solutions to law firms and legal departments gets more complex every day. Connecting with your peers to exchange ideas with those who have “been there done that” has never been more valuable. For over three decades, the International Legal Technology Association has led the way in sharing knowledge and experience for those faced with challenges in their firms and legal departments. ILTA members include firms of all sizes and all areas of practice, all sharing a common need to have access to the latest information about products and support services that impact the legal profession. STATEMENT OF PURPOSE ILTA is the premier peer networking organization, providing information to members to maximize the value of technology in support of the legal profession. DISCLAIMER This report is designed for use as a general guide and is not intended to serve as a recommendation or to replace the advice of experienced professionals. If expert assistance is desired, the services of a competent professional should be sought. Neither ILTA nor any author or contributor shall have liability for any person’s reliance on the content of or any errors or omissions in this publication. COPYRIGHT NOTICE Copyright © ILTA 2011. All rights reserved. Printed in the United States of America. No part of this report may be reproduced in any manner or medium whatsoever without the prior written permission of ILTA. Published by ILTA c/o Editor, 9701 Brodie Lane, Suite 200, Austin, Texas 78748. Knowledge Management 57

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