Issue link: http://read.uberflip.com/i/34417
ILTA’S 2010 KNOWLEDGE MANAGEMENT SURVEY Which systems, processes and resources does your firm have, and what is KM’s role? (251-500 attorneys) Firm size: 251-500 attorneys Document management system (DMS) Matter-centric DMS Records management system Conflicts process Enterprise-wide search Intranet or portal Extranets On-line new business intake CRM system ERM system Deal lists Matter pages on Intranet Competitive intelligence Legal research Models/precendents collection Document assembly Expertise location Experience management After-action reviews Concept-based search Fee Estimate tools Tools to support fixed-price offerings Project/Matter planning tools Web 2.0 collaboration tools Other Have it and KM is fully responsible 0 0 1 1 5 9 3 1 1 0 4 6 4 13 15 2 3 2 1 5 0 1 2 7 11 0% 0% 4% 4% 21% 38% 13% 4% 4% 0% 17% 25% 17% 54% 63% 8% 13% 8% 4% 21% 0% 4% 8% 29% 46% Have it and KM has shared responsibility 4 4 0 4 5 8 6 5 2 1 4 3 3 6 4 3 4 5 0 1 1 1 3 4 3 17% 17% 0% 17% 21% 33% 25% 21% 8% 4% 17% 13% 13% 25% 17% 13% 17% 21% 0% 4% 4% 4% 13% 17% 13% Have it but KM has no responsibility 18 15 19 17 2 6 11 11 16 8 11 5 7 2 3 8 5 3 5 3 2 4 6 3 1 75% 63% 79% 71% 8% 25% 46% 46% 67% 33% 46% 21% 29% 8% 13% 33% 21% 13% 21% 13% 8% 17% 25% 13% 4% Don’t have it 0 4 3 1 11 0 3 6 4 14 3 9 7 1 1 10 11 13 16 13 18 17 12 9 6 0% 17% 13% 4% 46% 0% 13% 25% 17% 58% 13% 38% 29% 4% 4% 42% 46% 54% 67% 54% 75% 71% 50% 38% 25% www.iltanet.org Knowledge Management 19