ANDREW TERRETT BORDEN LADNER GERVAIS LLP
KM Struggles to Survive While Legal Project Management Thrives
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he concepts behind knowledge management seem like common sense: stop reinventing the wheel, capture what we know as a firm before people leave or retire, and exploit that knowledge to
gain a business advantage. In other words, promote efficiency, quality and risk management. But as all KM directors will attest, implementation of a KM strategy in
Knowledge Management ILTA White Paper
a law firm is multifaceted and complex, a combination of people, process and technology with a significant dose of behavioral change management — a Sisyphean task if ever there was one.
WHAT’S KILLING KM? There are several reasons why law firm KM initiatives
can struggle: