RV PRO

September '14

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This system has served Gold Heat cus- tomers well, but Millard isn't satisfied. He described a second-generation diagnostic tool currently under development which pinpoints the wire damage with the help of an infrared camera. "It usually is just a tiny little flicker of heat – just a half a degree different – but it shows up like a bull's-eye, and we mark the spot with tape," he says. Quality Assured from Beginning to End Millard understands when some RV manu- facturers are initially cautious before imple- menting Gold Heat. "People who haven't had the oppor- tunity to work with the product think it's harder to work with than it is," he says. "They're expecting more service troubles and more install troubles. I can understand that manufacturers hesitate to introduce a new product because they don't want to muck up their production flow." That's why the Aries Engineering team makes it easy for manufacturers that are new to the product. "Typically, when a new OEM comes on, we will go onsite and train their crews," Millard says. "Once a customer has been trained, our manufacturer's reps will audit installation to make sure that they're fol- lowing all of the steps and have all the tools they need to make sure it's a clean install." When a purchase order is made for Gold Heat, Aries Engineering works with designers who send floor plan measure- ments to the shop. A check print is then developed. Once approved by both com- panies, the fabrication process begins. Typically, Aries Engineering requests a two-week lead time, or 10 business days, to fulfill an order. "Sometimes a buyer will call in because the wrong part was ordered, and they need the mat by tomorrow. We can do that, and on occasion we do," he says. "It's all a matter of understanding the industry and really embracing the chal- lenges and strengths of the industry," he says. "The RV industry can hit you with short lead times, with design changes and challenges, but it's also a really good bunch of people to work with. We're all happy to be a part of the process." Aries Engineering provides simple pricing for Gold Heat. Manufacturers can consult a price list, which breaks down the square-footage and base rates. Manufac- turers can also send the company a floor plan design and Aries Engineering will quickly respond with a quote. "We try not to surprise anyone. The pur- chasers know the ballpark of where we're going to be with pricing," Millard says. Paid advertisement elwell Corporation 400 e. evergreen Blvd. suite 6 vancouver, Wa 98660 1-360-608-0916 info@elwellcorp.com Contact: Ken & JOe eLWeLL http://elwellcorp.com

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