September '14

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rv-pro.com SEPTEMBER 2014 • RV PRO • 65 could be a paper copy or a digital image. Do not accept a verbal version from your current supplier representative because he might not be aware of any recent changes. Some Answers for the Other Questions To offer an example of why it is impor- tant to understand and to comply with the current policies and procedures of your suppliers, let's consider a purchase order for some goods that your parts manager is placing on a stock replenishment order with one of your primary suppliers. is could help you in answering Question No. 2. Some of the policies and procedures that could factor into this transaction are: • Who pays for the freight? • What is the minimum amount that must be ordered to secure free freight? • What if incorrect item(s) or quantities are shipped? • How much time is allowed for return of shipping discrepancies? • What discounts are allowed and for what conditions? • What is the ETA for this order? • How are backorders processed? • Does "free freight" include "fuel surcharges"? Wow! at is a lot of questions for just one order from one supplier! How many primary suppliers did you answer for Ques- tion No. 1? Multiply these questions (eight so far) by the number of primary suppliers and you might wonder how your parts man- ager could remember all of the policies and procedures for your suppliers. And this is just for placing a stock replenishment order! Consider what are the policies and pro- cedures related to: • returning goods • warranty of defective goods

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