Administrative Assistant's Update

March 2015

Focuses on the training and development needs of admin professionals and features topics such as hard skills (software competencies, writing, communication, filing) and soft skills (teamwork, time management, leadership).

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UPDATE PM #40065782 P r o f e s s io n a l D e v e l o P M e n t f o r C a n a Da' s o f f iC e s u P P o r t s ta f f Administrative Assistant's MArch 2015 UPDATE Top Twitter tips If you want a lot of retweets (RTs) on Twitter, keep your tweets even shorter than 140 characters. When someone retweets you, it adds characters such as your Twitter handle, and you have to allow for that. Retweeters may also want to add their own brief comment ("Great advice!" for instance) so give them a bit of room. Aim for 115 characters or less. Short tweets are more popular, anyway, and more likely to get retweeted. Even better, leave out all the words and just tweet an image. Images get retweeted about twice as much as word-based messages. And infographics get tweeted 832 per cent more than images, according to Bit Rebels. Source: pcmag.com InsIDE Habit forming . . . . . . . . . . . . . 3 Some good habits to keep your brain charged. Don't call us . . . . . . . . . . . . . . 4 Some embarrassing (and super- interesting) things some people did this year during job interviews. Quiz . . . . . . . . . . . . . . . . . . . . 6 Test your grammar smarts! Great apps . . . . . . . . . . . . . . . 8 Rhonda Scharf has sorted through all of the productivity apps out there and found three of the best ones for admins. Continued on page 7 Credit: Rommel Canlas/Shutterstock " Time to go " What to do when the conversation has gone off the rails By Helen Latimer "Time to go." This simple phrase, uttered in a tone that brooked no disagreement, brought us back to reality with a jolt. I was in the middle of a conversa- tion with a good friend about the merits of the then-mayor of our city. In reality, it wasn't a conversa- tion—it was two monologues. My friend was pas- sionately articulating her position and I was doing the same about mine. There was no listening, no persuading and no openness to any point of view other than our own. No questions or curiosity about the other person's opinion. Each of us was using the time the other person spoke to prepare our next volley, confident our information was not only complete, but correct. Thankfully, another friend who had been sitting quietly, observing the display, jumped in to stop the merry-go-round with her well-spo- ken edict to bring the 'conversation' to an end: "Time to go." She was right, we weren't lis- tening to each other—it was time to go. This happens to all of us. We feel so passionately about our cause, our point of view and we want so badly to persuade that we talk and we talk and we talk. I think we feel that the more we talk, the more quickly we can bring the other person to see why our way of thinking should prevail. We forget that displays of en- thusiasm and excitement can, both at home and at work, be a source of conflict. We don't intend it to be—we want to share, we want our colleagues and friends to join us and we stop listening. We believe

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