President's Letter

Presidents Letter May 4 2015

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May 4, 2015 Dear members, Over the last 2 seasons the Board of Directors has received a growing number of concerns from members that the tee time reservation system has not been fairly implemented across the golfing membership. Last fall the Golf Committee under the chairmanship of Brad Peterson did an extensive and detailed study on the variance of the members tee time received vs the time they requested. The analysis showed that the average variance between the two times was 14 minutes and that no one in particular was being shown favouritism. Although the Board felt this to be a reasonable variance, the data was not comparable to other years due to course construction, loss of greens and below average play. The variance in an average year is 19 minutes. The club averages 34,000 rounds of golf per year and some members are not convinced that the system works fairly. Our past practice was to override the system when necessary. Here are a couple of examples: A number of groups want to tee off back to back to back so they can finish together The computer kicks out a time for a foursome that the pro shop knows they will not be able to use and works to move that same group into a more reasonable time. David DeSaverio, Trevor Fackrell and I had a number of meetings over the last several months with our software provider Buz Software to get a better understanding on how the software Golf Rez actually works. We have also contacted other golf courses to ask them about how Golf Rez works for their members. We discovered that some courses let the software completely do their bookings; others said they have some degree of manual override. What we did conclude is that we have no point of comparison. Specifically we do not know what the software can do on its own because we have never tried it. At a recent Board meeting the Board decided that we needed to find out the capabilities of the software without a manual override. We therefore instructed staff not to override the system. We are going to run the automated system for the months of May and June. During that time we will be monitoring the results and decide to either let the system run the tees times as designed or instruct the pro shop to revert back to the past practice of manually overriding the tee time system where needed. Please note that the Tuesday Ladies Draws and Wednesday Men's League will not change and will be handled in the same way as previous seasons. This decision was not made lightly and has been debated at the Board and committee levels many times. We feel that until the software does what it's designed to do, we will never know its capabilities. Please do not hesitate to contact me at any time with your comments or suggestions as we work through these next two months. John Stookes

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