to provide excellent customer service.
When staff members feel good about the work they do, when they realize they are important to the community, they accept responsibility and accountability. After all, not only are customers depending on them, but fellow employees are depending on them as well. Matt uses accountability as a management tool. "I used to give an assignment to the group as a whole. It
didn't always work. Things didn't always get done." Now, he's assigning tasks to individuals. For example, as the General Manager, Matt may give Manager Greg Kinsey a particular responsibility.
"It's
on his shoulders. He's accountable. Through our training with one another and discussing how we want the business to run, Greg starts assigning more to specific individuals also, and they're accountable for what they're supposed to do."
Like the players on the fields, the staff becomes a team that works together.
"I
have had the fortune of very little staff turnover because they agree with our philosophy of sportsmanship and fair play."
Presently, winter leagues are in full swing at Break Away Sports Center, which will continue to fill as the weather gets colder. Some of us in other parts of the country are still able to play outside a few days a week and may be able to do so for several more months. Soccer players in Madison, Wisconsin, where snow will soon fall, are fortunate to have a state-of-the-art indoor sports facility, like Break Away Sports Center, where they can remove their winter wear to kick a ball around in a warm and supportive atmosphere.
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