September '15

Issue link: http://read.uberflip.com/i/563336

Contents of this Issue


Page 115 of 143

102 • RV PRO • SEPTEMBER 2015 rv-pro.com communities of Belton, Copperas Cove, Killeen and Temple. "About 35 percent of our business is active-duty soldiers," Bowyer says. "Then, of course, retired military makes up another 55 percent, and the remaining balance is from customers in the area. We have people come from as far away as 500 to 600 miles to service their RVs." To serve those customers, Bowyer has made the deliberate decision to hire vet- erans. He says, "Virtually all my staff is either retired military or previous military, whether it be Army, Navy or Marines." Bowyer believes hiring ex-military per- sonnel is not only the right and patriotic thing to do – it's also good for his business. "First, the government has spent hun- dreds of thousands of dollars training these veterans, so today's veteran is extremely intelligent," he says. "Second, they seem to be self-disciplined, self-starters. They show vast initiative and don't require a lot of supervision. They also seem to be mission-oriented, and they tend to be leaders opposed to followers. All have at least a bachelor's degree and many hold master's degrees. "Several of my people are retired com- mand sergeant majors or other higher non- commissioned officers who say the only thing they want to be in charge of is a lunch box and a tool kit," Bowyer says. "They've been in charge long enough in life." Bowyer boasts that all of Lone Star RV's Chassis tech Lynn Blair, a retired command sergeant major, performs repairs to a Cummins Onan generator. Lone Star's owner believes veterans make excellent RV industry professionals because they are self-disciplined, self-starters and are "mission-oriented," meaning they don't require a lot of supervision. Service Manager Bob Volk reviews the many service orders on his desk. The majority of Lone Star's business is repair work.

Articles in this issue

Links on this page

view archives of RV PRO - September '15