September '15

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rv-pro.com SEPTEMBER 2015 • RV PRO • 115 anyway; and independent contractors also know that they will only be there for a set time and may or may not do their best, depending on the individual contractors work ethic, how much supervisory over- sight/ accountability there is, and the selec- tion process you used when hiring them. A consulting company, on the other hand, will always start with an operations assessment to identify and articulate the observed problems and then recommend solutions within a written report. This is always done using the most experienced people and many times it will include a principal or partner. Given that the client company will receive a copy of the written assessment report, you have the option of taking the report and implementing the recommenda- tions yourself and at your own pace. If the client company decides to utilize the consulting company to assist in imple- menting any or all of the recommendations in the assessment report, the consulting company will select and assign the right professionals with the right skill sets for the tasks and constantly monitor the project progress to ensure an efficient, complete and proper project implementation. A good consulting company will make sure man- agement remains appraised all along the way and is included in the process to ensure success. Nothing is actually implemented unless agreed to by the company, so there is no chance for surprises. Final Thoughts However you decide to proceed, it is important that you take action immedi- ately – as soon as you realize that you have a problem or that you have some of the problems previously described. If the problem is an isolated issue, get on it and correct it. If you inherit a plant that is in trouble (or you wake up one day and realize you have something going on but you can't pinpoint it or if it seems overwhelming), I suggest seeking help by considering the options listed previously. I believe it to be very unwise to leave things the way they are and hope things get better. They won't. The often-used key phrase to consider here is something called continuous improve- ment. You always want to be proactive and in a constant state of problem identifica- tion and improvement. Prevention is always cheaper than the cure, but do not let that dissuade you from taking action. In conclusion, do not let manufacturing problems – known or unknown – continue to exist in your plant!

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