from the
director D
on't be fooled by the theme of this issue of the magazine — the content we're providing is valuable to any professional whose eyes gaze upon it, not just those who work among international offices. You'll need to understand and appreciate cultural differences when ascending the staircase in the lobby or when
boarding the transcontinental flight. Without question, our world gets smaller each day. And for those who work in organizations that provide training and support for offices that span our shrinking globe, you'll find your peers offering very sage advice inside.
As we launch our 2012 publication calendar, I'm delighted that we could marry the concepts of global expansion and local support. It rather sounds like a description of ILTA: We've got a growing international membership, and our strength derives from peer connections and peer support (that "local" touch). As you start your journey through these pages, please note our new
graphical look! It's been three years since we undertook a complete redesign of the magazine, and we're simply giving the same great content a little makeover. We have moved the very popular "Ask the Expert" column to sit between our "Member Resources" and "Inside ILTA" sections. We hope you enjoy the fresh look to our always-fresh content. I look forward to seeing you just around the corner of our little world very
soon! Randi Mayes Executive Director
ILTA STAFF
PUBLICATIONS Randi Mayes Editor-In-Chief randi@iltanet.org
Kristy Cole
Communications Specialist kristy@iltanet.org
Kendall Lazorchak Creative Design Specialist kendall@iltanet.org
Julia Schwarz Graphic Designer julia@iltanet.org
ADMINISTRATIVE Randi Mayes Executive Director randi@iltanet.org
Cristin Gaffney
Accounting Administrator cristin@iltanet.org
Grace Palma Concierge - Member Services Administrator grace@iltanet.org
IT AND ONLINE SERVICES Clay Gibney IT Director clay@iltanet.org
Jeanne Martinez Online Services Administrator jeanne@iltanet.org
Judy Couvillion Regional Coordinator judy@iltanet.org
Ken Hansen Vendor Coordinator ken@iltanet.org
Eva Leos Administrative Assistant eva@iltanet.org
Deb Himsel Program Manager - Core Education deb@iltanet.org
TJ Johnson Program Manager - Conferences tj@iltanet.org
Gaynor Senyszyn Conference Coordinator gaynor@iltanet.org
Kristy Costello Peer Group Coordinator kristina@iltanet.org
PROGRAMMING AND VENDOR RELATIONS Peggy Wechsler Program Director peggy@iltanet.org
Peer to Peer
9
