November '15

For the Business of Apparel Decorating

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22 || P R I N T W E A R N O V E M B E R 2 0 1 5 er your appreciation as soon after the appreciated action as possible. Attaching a small reward, such as movie tickets or a restaurant gift certificate, will have others finding opportunities to get recognized themselves. If you want to encourage your employees to work well as a team, your appreciation may be best communicated by surprising them with an informal company get-together. An ice cream social at the end of a work day, bowling party, or miniature golf outing are inexpensive ways to foster team spirit. Remember to link the appreci- ation gesture with the positive contribution. When a customer's actions or em- ployee's work is something you would like to see on a continuing basis, you do not want to leave the reoccurrence to chance. You must recognize and reward it in a timely manner. A SIMPLE RECIPE FOR APPRECIATION Expressing appreciation is the skill of giving recognition and encouragement to people whose behavior helps you achieve your goals and objectives. An effective sign of appreciation is more, though, than a pat on the back or an arbitrary "thank you." To be effective, sincere appreciation expressed either verbally or in writing should contain the following three el- ements: • specific reference to the action you appreciated, • acknowledgement of the personal qualities they exhibited, and • the resulting benefit to you or your organization. When you make specific reference to the appreciated person's actions, it makes the credit you are extending to them believable and meaningful and lends added value to their contribution. By commenting on personal qualities, you let them know you value that char- acter trait and you individualize the expressed appreciation. And when you mention the resulting benefit to you or your organization, others can see the tangible results of their efforts. A business owner may write this in a short note to a valuable employee: "Karin, thank you for cleaning up and reorganizing the ink room! You took the initiative to label all of the ink containers with their PMS color number and rearrange them on the racks numerically. This conscientious attention-to-detail will cer- tainly save our company time and money in getting the right ink to the press sooner, and I truly appreciate it." TIMING IS EVERYTHING You can see it takes little time to write a short note or compose some kind words to present at an all-employee meeting. The key is to deliv- YOUR PERSONAL BUSINESS TRAINER

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