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customers will be able to support chip-and-PIN
by the deadline.
Some questions you should ask your POS
provider:
• Will I be responsible for ordering new
hardware? What specifically will I need?
• Are there any software upgrades I need to
know about?
• What is it going to cost to upgrade my
system so it is EMV-ready?
• Am I going to need to have an IT person on-
site to install or implement anything? If so,
how much will it be and how long will the
installation take?
• What exactly will be required on my end
once I have the appropriate software and
hardware?
• How much training will my staff need in
order to learn the new process for chip-and-
PIN transactions—and who will train them?
And possibly the most important question
to ask your POS provider: If they don't
currently offer an EMV solution, what are their
recommended options?
