Administrative Assistant's Update

November 2015

Focuses on the training and development needs of admin professionals and features topics such as hard skills (software competencies, writing, communication, filing) and soft skills (teamwork, time management, leadership).

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8 UPDATE Administrative Assistant's UPDATE Event Information • Name of the event • Price • Date • City Organization Information • Organization's name • Website • Phone number WANT YOUR EVENT LISTED HERE? E-mail the following information to info@adminupdate.ca: Listings require two months' notice and are listed according to space availability. Seminars and webinars NOVEMBER 2015 Seminar and webinar providers change their dates quite often. If you plan to attend an event, be sure to verify dates, times and locations. Also, ask them about group discounts. Canadian Management Centre | www.cmcoutperform.com | (877) 262-2519 • Coaching: A Strategic Tool for Effective Leadership ($2,395) – Toronto, Nov. 4-6 • Making the Transition to Supervising and Managing Others ($1,995) – Toronto, Nov. 19-20 • Time Management ($1,995) – Toronto, Nov 19-20 • The Secret to Getting Through to Anyone ($1,995) – Vancouver, Nov 23-24 • Delegation Bootcamp ($1,095) – Toronto, Nov 27 • Fundamentals of Finance and Accounting for Non-Financial Managers ($2,395) – Calgary, Nov. 30-Dec. 2 Job Design Concepts Inc. | www.jobdesignconcepts.com | (416) 447-8832 • Supervise, Motivate and Lead Others ($399) – Toronto, Nov. 5 • Behavioural Interviewing ($399) – Toronto, Nov. 26 • Communication Skills ($399) – Toronto, Nov. 19 • Speed Reading ($399) – Toronto, Nov. 27 • Emotional Intelligence ($399) – Toronto, Dec. 2 • Meeting Minutes ($399) – Toronto, Dec. 3 On-The-Right-Track Training and Consulting | www.on-the-right-track.com | (877) 213-8608 • Get to Grips With Grammar ($124) – webinar, Nov. 5 • Make the Leap to Remarkable ($124) – webinar, Nov. 19 • Advance Microsoft Word ($124) – webinar, Dec. 3 Global Alliance of Virtual Assistants | www.vacruise.com • Caribbean Cruise (see website for details) – April 9-16, 2016 Those pesky pronouns can trip you up By George Pearson Pronouns can be tricky little devils to get right, so it's best to pay them the respect they deserve when faced with a choice. You don't want egg on your face when a customer, client or the public see that a document you produced contains one or more grammar slips. Sometimes it's the failure to identify the pronoun's antecedent (the word or words it stands for) that causes an error. Below is a sentence, taken from a large daily newspaper, that contains two such errors; can you spot them? One of the first things a custom- er sees when they walk through the doors at King and Bay are a bank of iPads loaded with BMO's products and services. First of all, a customer is singular, so the pronoun they does not agree with it. We could say when he or she walks through the doors, but that gender-corrected construction makes the sentence clunky. The smoothest fix is to go with the plural all the way: change customer to customers. The second error: One of the first things … are a bank of iPads … . The fix here is clear and uncomplicated: Change are to is. So here is how the sentence should have been worded: One of the first things customers see when they walk through the doors at King and Bay is a bank of iPads loaded with BMO's products and services.

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