May '16

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12 • RV PRO • MAY 2016 rv-pro.com Initiate Dialogue The feedback process begins with the initiation of a dialogue between the leader and employee(s). This should include a clear and concise presentation of the problem or circumstance being addressed. Whenever possible, a presentation of background material, including any and all supporting facts, should be included in order to afford employees a complete overview of the situation. Research has shown that by providing employees with the complete information concerning a specific problem, they are more responsive, feel more involved in the decision-making process and are more pro- ductive when the ideas are implemented. Solicit Feedback Once the dialogue has been initiated and the facts presented to the employees, the leader should solicit feedback from them and open the floor to discussion. Respectfully Accept All Feedback All ideas and feedback should be respectfully accepted and considered. One individual should be assigned to write the ideas down on a whiteboard or large sheet of paper for the group to see. The leader should make sure no derog- atory remarks are made as an individual presents an idea or gives their feedback. A failure to do so will further limit con- tributions from more reluctant members of the group. Leaders should solicit feedback from each individual in their group, even if they have to ask for it. Group Similar Ideas & Concepts Together with the members of the group, the leader should brainstorm to combine ideas and concepts. Often indi- viduals communicate the same idea or con- cept, but in different ways. The leader should facilitate the discus- sion and direct the grouping and combi- nation of related ideas and concepts. They should make sure that the entire group agrees and is in consensus when performing these tasks. Build on Ideas and Concepts Once ideas and concepts have been combined, the leader should facilitate additional feedback and brainstorm ways to build and expand upon them. Leaders should make sure that all mem- bers of the group are involved and that their additional feedback is solicited. As new points are added and expanded upon, the group should always reach consensus before moving forward. Prioritize After adequate discussion has been concluded and the group has run out of new ideas, a consensus should be reached regarding prioritization of the refined ideas/concepts. The basis for prioritizing each of the ideas should be that which best meets the criteria for resolving the problem or situation presented at the beginning of the discussion. Assess Feasibility Every organization has a limited amount of human, financial and physical resources. Leaders will find that the group will typi- cally develop a number of ideas; however, available resources make it impossible to implement each of them. Therefore, the group must determine which ideas are feasible under current orga- nizational constraints. Remaining ideas can be tabled for further discussion when addi- tional resources become available or after the initial ideas have been implemented. Formulate a Plan Once the final ideas have been selected, then under the leader's direction the group should formulate a plan to implement them. A specific goal, timeline as well as individual responsibilities are assigned for every aspect of the plan. Additionally, a reporting and mea- surement mechanism should be included for overall accountability for the plan's implementation. The proper use of feedback allows leaders to build consensus among their employees and give them ownership of the ideas and concepts to be implemented within the organization.

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