June '16

Issue link: http://read.uberflip.com/i/683406

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36 • RV PRO • JUNE 2016 rv-pro.com to fill. You have to find somebody that has enough knowledge about service to understand how to explain it to the customer, but enough people skills to actually talk to the customer in a way that the customer is going to be OK with," he says. After visiting 15 other dealerships across the country to see how their service departments operated, McGhee tweaked his shop's exit process to mirror his sales department. For example, customers who pick up their units get a feedback form to ensure repairs were made when they were promised. Fun Town operates a flat rate shop, but may also pay flag rate (which is pay based upon the number of hours a job is expected to take), when applicable. McGhee says he has techni- Fun Town VP of Operations Mike Tomlin (left) and VP of Sales Raul Ramirez are pictured in front of the dealership's Camptown Outfitters's parts store in Cleburne, Texas. Fun Town places a major emphasis on parts and service, as evidenced by its large parts store and its 25-bay service facility at the dealership's flagship location. The Camptown parts store carries just about everything RVers need for their units. The dealership doesn't push online parts sales but does do a brisk in-store business. The Camptown Outfitters' parts store is designed to be similar to a Cabela's or a Bass Pro Shop. In addition to carrying a full assortment of regular RV supplies, the store also carries camping products from NTK Global, a Brazilian outdoor products supplier. DEALER PROFILE

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