ILTA White Papers

Knowledge Management 2012

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Page 56 of 67 New Law Firm Value with KM in the Tangible by Mark Gould of Addleshaw Goddard LLP Mark Gould is the Head of Knowledge Management at Addleshaw Goddard LLP (a full-service U.K.-based law firm). Prior to taking on this role in 2006, he was a PSL in the firm's competition group. Mark joined the firm in 2001, changing his career path in the process; Mark had previously spent 13 years teaching law at the University of Bristol. He blogs at and can be reached at It is widely acknowledged that the legal industry has reached a watershed moment. The legal partnership offering advice to clients on a cost-plus pricing model driven by the billable hour is becoming an endangered species. The current economic crisis has obviously affected law firms and their clients, with the result that profitability is down across the sector because of a decline in work levels and increased pressure on pricing. At the same time, regulatory change in many jurisdictions is opening up competition for legal services to new players with very different business models. Some of those new to the profession use technology 58 ILTA White Paper Deliver

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