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a
t all levels, a good referee corps can
make or break games. Customers,
including parents, will respect consistent
and knowledgeable refereeing, while they will
be more antagonistic toward referees they
perceive to be out of touch. Quality refereeing
is an aspect of a facility's customer service,
and poor refereeing can discourage players or
teams from returning.
Whether employees or independent
contractors, referees who follow a simple
pre-game routine
can help improve the
stature of a well-run
facility.
• Require your referees to arrive a bit ahead
of schedule, where they are supposed to
be, knowing the opposing teams' names.
• If part of an officiating crew, together
they should privately address pre-game
instructions and questions, then walk onto
the playing area as a team.
reFeree services:
Pre-gaMe
By Said Sanhoury,
USIndoor Soccer Director of Officials
