RV PRO

June '17

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rv-pro.com June 2017 • RV PRO • 91 What the Customer Wants Do you know what experience your customers are looking for? Do you know what experience you want to provide your customers? Do you know what "uplifting outcomes for human experiences and human relationships" exist in your store? People go RVing to find the unique human experience that accompanies being part of nature and seeing the country. They look to you, the dealer, to help provide an uplifting outcome on their road of human experiences and relationships. As I visit with dealerships across the country, I've seen many ways that they strive to attain this goal. Here is a list of five ways you can ensure a positive experience for your customers. 1. Cultivate and empower your employees. Your employees are dealing with your customers every day. They need to have the proper tools, training and under- standing of your business mission and values to provide the best experience for your customers. When was the last time you reviewed your business mission statement and values with your employees? At CDK Global, we have five core values that our employees strive to operate by as we carry out our mission state- ment. They are: a. Integrity: Integrity is defined as firm adherence to a code of especially moral values. This builds trust between our clients and us. b. Simplicity (make it easier): Drive simplicity through every aspect of our business to improve our cli- ents' experience. People go RVing to find the unique human experience that accompanies being part of nature and seeing the country. They look to you, the dealer, to help provide an uplifting outcome on their road of human experiences and relationships. Reach more RV Pros! EMAIL ADVERTISING INQUIRIES TO: jfoos@nbm.com (800) 669-0424 X 212 www.rv-pro.com Meet RV PRO's Account Executive Jordyn Foos 1-866-4-VOLTEC www.voltec-industries.com your PARTNER IN BUSINESS GROWTh LARGE SELECTION OF RV CORDS-ADAPTERS-LIGHTING TRADITIONAL-LOCKING-EZEEGRIP RV ELECTRICAL POWER HOME OF THE Available on all Dog Bones, Power Cords including our RV Locking Line. ™ HIGH QUALITY PRODUCT BACKED BY OVER 26 YEARS OF innovative MANUFACTURING TO meet EVOLVing DEMAND

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