Issue link: http://read.uberflip.com/i/850186
54 / JULY.AUGUST.2017 USICERINKS.COM CEnter ice Q&A with a rink professional PHOTOS: COURTESY OF USIRA // How did you get involved in the industry? I played hockey in high school, and a little recreationally during the first part of my college years. I always had an affinity for ice rinks in general and when the chance to work in a career that allowed me to sup- port and promote these facilities, I jumped at the opportunity without hesitation. // What is your favorite part about your job? Being creative. I love coming up with fun and interesting ideas that promote involve- ment and fortunately this position is cen- tered around that. // You recently survived your first NARCE. What was the experience like for a first timer and what element(s) interested you the most? I'll admit, I was a little nervous at first, not knowing what to expect and all, but once the event was underway I knew I was a part of something special. It was so great to see different people from all over the country come together with the common goal of expanding their individual knowledge in ice industry policies and procedures. What stood out to me the most was the instant camaraderie that was established. For example, I was fortunate enough to witness a conversation between two ice rink managers from two different states who were discussing a similar maintenance issue they both had encountered. These two had never met prior to the event, yet they had so much in common and were able to easily discuss how to solve the problem. To be part of an event that brings ice rink industry professionals together and provides them with an avenue to exchange ideas and experiences is truly a sight to see and I am both excited and honored to be involved with it. // Would you say it is crucial that situational knowledge and best prac- tices be shared/networked amongst all ice rink professionals? Knowledge is power, and I feel that in this field it is important to examine how we as ice industry professionals can improve not only our individual facilities, but improve common policies and practices in the overall industry as well. An ice tech in Virginia may be facing a unique and difficult situation that no one at his facil- ity knows how to solve, but an ice rink manager in San Francisco may have the answer. By sharing this type of knowledge and experience we create a community that supports and ensures the success of ice rinks all across the country. // Being new to the industry and having played ice hockey, I'm sure there were elements regarding ice maintenance that you have always been curious about. What have you learned during your time in the industry that has surprised you? Were your previous assump- tions correct? I would say that prior to my employ- ment in the industry, I always had a good understanding as to how ice rinks were maintained. What was so surprising to me was how ice is initially installed on the rink floor. It sounds funny, but my previ- ous assumption was that they flooded the arena and then turned up the A/C. It was very insightful to see the actual ice making process in person. // What is your most favorite trait about the city you live in? Its overall beauty. I am very lucky to live in such a gorgeous place. Being able to view such sights as Pikes Peak and the Garden of the Gods on a daily basis is an experience I never get tired of. // Star Wars or Star Trek? Star Wars of course. I enjoy Star Trek, but you have to favor a concept that has swords made out of laser beams. // What is your favorite activity outside the ice rink? I love music and I play the drums in my free time. I also enjoy creative writing and hanging out with my dog, Rufus. J Matthew Wagoner Colorado Springs, Colo. Membership & Marketing Coordinator for the United States Ice Rink Association.