ILTA White Papers

The New Librarian

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ITIL Concepts To Improve Library and Research Services by Greg Lambert of King & Spalding, Ryan McClead of Fulbright & Jaworski, LLP and Lynn Oser of LKO Information Management Consulting, LLC Greg Lambert is the Library and Records Manager at King & Spalding. Besides managing the research and records teams, he works as a liaison between many departments on issues of business development, competitive intelligence and knowledge management. Greg blogs at the award-winning 3 Geeks and a Law Blog, and he is an executive board member of AALL. Greg can be contacted at Ryan McClead is the Knowledge Systems Administrator at Fulbright & Jaworski, LLP. He has more than nine years of experience implementing policies, procedures and tools to improve the flow of knowledge across the firm. Ryan seeks to find logical and technological solutions to problems plaguing individuals, departments and the firm at large. He can be contacted at Lynn Oser is the President and Senior Library and Information Management Consultant at LKO Information Management Consulting, LLC. With more than 20 years of experience, she has focused on strategy, management, research services, process improvement and service excellence for law firm libraries. Lynn can be contacted at 40 AALL/ILTA White Paper

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